Maddie & Me - Chew, Play, Wear | Shipping & Returns
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Shipping & Returns

Customer Service

Your satisfaction is my main priority. I strive to provide exceptional customer service to all my customers. If you have any questions please do not hesitate to contact me either via the Contact Form, or through Instagram/Facebook Direct Message. I am happy to work with you to create unique pieces, or colour combinations you require. Please note that custom orders may attract a higher price if variant from original product.

 

 

Shipping

Australia

Postage is a flat rate of $5.00 excluding our Wooden Play Gyms. All items are shipped as Tracked Parcel Post. We aim to have most products shipped the next day, but please allow up to 3 business days for items to be shipped as this is a home based businesses and Children must take priority. Once items have been posted it is then out of our control how long Australia Post will take to deliver your item, in some cases this can take between 1 and 14 days. If you would like Signature on Delivery required, please leave a note at Checkout.

 

Please note that if posting to Tasmania, South Australia, Northern Territory or Western Australia, expect parcels to take well over 7 business days.

 

Express

“Express” postage refers to once your order is made, it is posted via the Express Parcel post. This is only guaranteed express or overnight if you live in the guaranteed express area. Please note that parcels are sent from post code 2480 and if you are not within the Express Post Guaranteed area, parcels can take upto and exceed 6 business days.

 

Australia Post – General Terms & Conditions

 

Wooden Play Gyms

Unfortunately at this stage I can no longer offer $5 capped postage to include our Wooden play gyms. I have capped postage at $25. Please note that I use a large amount of packaging to ensure your play gyms get there without damage and therefore it was costing me way too much in materials, time, effort and then also postage costs. I apologise for this, but if it continued I would of either had to increase the play gym price, or discontinue making them. However if you live on the Northern Rivers (Byron Bay, Ballina, Lismore, Casino) please message us for further instructions.

 

Returns & Exchanges

I gladly accept returns on faulty items. However I do not accept returns on Change of Mind for Custom Orders.

 

For faulty items contact me within 14 days of delivery.

 

Return product within 30 days of delivery, postage at customers expense depending on fault.

 

I don’t accept cancellations on Custom Orders, including Wooden Accessory Racks, Play Gyms and Play Gym Toys.

 

But please contact me if you have any problems with your order Exchanges or refunds may be subject to an admin/handling fee.

 

Wooden items included wooden teething rings or beads, are subject to a 6 month life expectancy. You should discard these products after 6 months of use. We do not accept refunds/replacements on items that have been misused in reference to the safety and care card provided with each product. IE, We do not promote chewing on dummy clips, these are not teething toys and are a safety risk if you let your child chew on these products. If you use your dummy clip on thick clothing material like jumpers, this will cause the clip to wear out quicker.

 

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Privacy policy

I will only use your shipping and billing address, and contact information

• To communicate with you about your order

• To fulfill your order

• For legal reasons (like paying taxes)

 

 

Please note that we may change our shipping costs at any time, and we reserve the right to not include Free Shipping on some of our items. Please refer to individual sale terms and conditions for full details on what is and isn’t included with our specials.